Your solar questions, answered.
Practical information for comparing equipment, planning installation and looking after your system.
Clear answers
Frequently asked questions
Pylon serves NSW, Queensland and Western Australia. Send the property postcode so our team can confirm local availability, assessment arrangements and the proposed installation scope.
Recent electricity bills, interval usage data where available, the property’s roof and your future appliance plans help us prepare a useful comparison. Tell us when you use electricity as well as how much you use.
Yes. Tell us your preferred brand or model. We will check suitability and availability and can discuss alternatives with a comparable installation scope.
No. Panel product coverage, panel power-output coverage, inverter coverage and battery coverage are separate. The exact periods, conditions and registration requirements depend on the models and applicable manufacturer terms.
No. Backup needs suitable equipment and an appropriate electrical design. Ask which circuits, power limits and reserve settings are included in the written proposal.
Ask for the current program, eligibility assumptions and calculation for your exact installation. The federal Small-scale Renewable Energy Scheme and battery program have equipment and installation requirements. A website estimate is not confirmation of eligibility.
It can be assessed. Provide the existing inverter model and installation details so the proposal can identify compatibility, additional equipment and any electrical work required.
Ask for exact model numbers, a panel layout, installation and connection scope, an itemised price, payment stages and separate warranty terms. Any exclusions or site-work allowances should be clear before you accept.
The schedule depends on site access, system complexity, equipment, approvals and any electrical upgrades. The team confirms the expected timing and relevant preparation steps for your project.
Ask which arrangements are currently available and compare the total amount payable with an outright purchase. Credit approval, fees and promotional conditions are determined by the provider and must be confirmed in writing.
Contact us with the property address, model details, installation documents and a description of the issue. Share fault messages or monitoring screenshots taken safely, and avoid opening electrical equipment or accessing the roof.
Request the relevant business, installer and product details with your proposal and check them through the appropriate official registers. These checks address different requirements and should be considered separately.